Brian Queen
Head of Customer Service @NCFE
Washington, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2021 — Present
Head of Customer Service @NCFE
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NCFE is an educational charity and leader in vocational & technical learning. We believe that through shaping smarter learning, we can empower a fairer society and ensure no learner is left behind.
SKILLS
People DevelopmentCustomer ExperienceCulture ChangeCall CenterOperations ManagementStaff DevelopmentPutting the Customer FirstContinuous ImprovementLean ManagementKey Performance IndicatorsResource ManagementChange ManagementHR PoliciesNegotiationTeam LeadershipManagementProject ManagementMediationOutsourcingStrategyProcess ImprovementBusiness TransformationEmployee EngagementBusiness ProcessManagement DevelopmentCall CentersCoachingStakeholder ManagementCustomer ServiceEmployee RelationsDisciplinary HearingsBusiness AnalysisTime ManagementPerformance ManagementContact CentersTeam ManagementBusiness Process ImprovementFeedbackMotivationAnalysis
ABOUT BRIAN QUEEN
Recognised for driving award-winning, industry-leading performance by championing…
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