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Brian Baumgart
Distinguished Customer Engineer, Customer Engagement, North America @Avaya
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WORK HISTORY
Distinguished Customer Engineer, Customer Engagement, North America @Avaya
US
Develop advanced customer engagement and digital transformation capabilities at key US Channel Partners, Solution Integrators, and Service Providers.• Implement practices for delivery from cloud and premise-based environments, driving growth in Enterprise and advanced Midmarket segments.• Promoted to Distinguished Engineer in 10/2016 for outstanding contributions to Avaya\'s success.
EDUCATION
Wichita State University
MBA
Arizona State University, W. P. Carey School of Business
BS
SKILLS
ABOUT BRIAN BAUMGART
I am a creative consulting sales engineer and strategic technology practice consultant with an entrepreneurial bend and business education. I enjoy developing a technical vision and strategy that drives, resolves, or supports business initiatives. I support complex contact center sales and consulting; I complete complex tailored demonstrations that integrate AI, self-service and agent-assistive technologies. I participate in contact center core activities, interface with product development and product marketing, and make the business case for product changes. I have participated on key unified communication virtual teams, sales, engineering, and product initiatives; I currently participate with the contact center virtual leadership teams and contact center product initiatives. I am energized to build solutions that care for a customers business while helping that customer grow to meet their vision with the portfolio I support.Specialties: Avaya Certified Expert in Avaya systems and applications - architecture, administration, best practices deployment on existing or new data networks, migration from other platforms. Certified for design in Contact Center and Unified Communication.Native English speaker, fluent in French, conversant in German, limited conversational in Spanish.
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