Brenda Wallace
Vice President Operations, Licensing & Compliance @DUAL North America
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WORK HISTORY
Vice President Operations, Licensing & Compliance @DUAL North America
Atlanta, GA, US
TEAM LEADERSHIP: DUAL NA:(Oversee 12 Additional Staff Members, Producer Compliance, Licensing Teams Supporting 600+ Internal Employees, 36 Entities, 14K+ Agency/ProducersNBIS:(Oversee 25 individuals, including 13 remote BPO staff abroad, Software Engineer, Data/Reporting Analyst, Operations Analyst) With consecutive promotions, ultimately to the VP Operations following a M&A. I foster a culture of continuous improvement and open communication environment, aligning business workflows to drive change management, due diligence, and automation. Leading with a hands-on, approachable leadership style, I serve as a mentor and coach for staff to improve professional development and growth. Key Highlights include:* Performed due diligence of NBIS by Align General, followed by the acquisition of Align General by DUAL North America (a Howden Company), evaluating all processes and documentation.*Centralized licensing division for DUAL NA. Introduced automation and compliance with all Secretary of State (SOS) licensing and annual filings. Reduced/eliminated of fines/fees from Department of Insurance (DOI).* Engaged a team to merge and develop one process for bringing on new agencies and producers that meet compliance for all divisions while ensuring complete compliance with contractual agreements, licenses, and processes.*Built systems and processes from scratch. Delivered $6M in revenue by automating the deductible collections process.*Reviewed state-specific licensing, centralizing system to mitigate risk, expired licenses, audit failure, and fines for non-compliance. Minimized problems by aligning licensing in one software system and resolving outstanding issues within 1.5 years.*Reduced policy processing time from 2 days to 30 minutes, delivering $2.5K–$3K cost-savings, decreasing labor hours, mitigating errors via automation, and implementing virtual policy for vertical products.
EDUCATION
The Institute
Associates in Commercial Underwriting (AU)
Dekalb College(GA Perimeter College)
Associate of Science (A.S.), Business Administration and Management/Teacher Education
Oglethorpe University
Bachelor of Arts (B.A.)
SKILLS
ABOUT BRENDA WALLACE
Operations is the heart of any business, and I work proactively to improve business…
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