Brandt Hamilton

Senior Manager, IT @Cohere Health

Boston, MA, US

Manage overall IT day to day operations to improve infrastructure costs, performance, and end-user satisfaction- Analyze processes, issues and bottlenecks and make recommendations for improvements- Drive accountability and metrics ownership, while effectively communicating information to the organization- Responsible to set up infrastructure KPI dashboards to demonstrate operational reliability- Own the end-to-end IT process, ensuring timely onboarding and offboarding of all new hires, including managing accounts and equipment. This includes establishing and maintaining a relationship with the third-party MSP for onboarding and providing assistance with surges in new hires. Focus specifically on onboarding ChromeOS/MacOS- Support daily operations by troubleshooting internal end-user issues through Jira Service Management helpdesk tickets, including equipment and software- Review and provision accounts on new and existing applications- Collaborate with teams to build out functionality on applications- Manage and mentor the IT support staff, setting the strategy and tone- Drive the expansion of single sign-on (SSO) and integrated platforms, particularly focusing on Okta & Google Workspace- Take ownership of the Interactive Voice Response (IVR) system, including updates, downtimes, and call flows. Maintain a relationship with the current vendor, Vonage- Manage software licenses and rationalization efforts- Process requests for new software procurement, acting as a liaison between the requesting teams and the procurement process- Maintain Boston office IT infrastructure

Suffolk University

Bachelor of Science (BS), Computer Science