Brandi Nielsen

Sr Consultant, Program Management @Nationwide

Des Moines, IA, US
MOBILE NUMBERS
+15•••••••74

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WORK HISTORY

Nov 2019 — Present

Sr Consultant, Program Management @Nationwide

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Des Moines, IA, US

I have responsibility for all journeys and activities related to our personal lines renewal portfolio that impact the agent experience. I collaborate across all of the functional areas to ensure our end-to-end process is optimal. I am also responsible for defining the future renewal experience that will support achievement of growth goals, becoming a carrier of choice, and earning lasting relationships with our most productive agents.

EDUCATION

2002 — 2005

Doane University

BA, Business Management

SKILLS

Call CenterManagementChange ManagementUnderwritingProcess ImprovementLeadershipInsuranceCustomer ServiceEmployee EngagementProcess ManagementQuality AssuranceProperty & Casualty InsuranceAssociate DevelopmentOperations ManagementBusiness Process

ABOUT BRANDI NIELSEN

Solid background in the insurance industry, leadership, management, communications, customer service, change management practices and process improvement.Specialties: Leadership, Service Center environments, Lean Six Sigma, Change Management

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