Arnaud Bonnet
Customer Success Leader @Shopify
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WORK HISTORY
Customer Success Leader @Shopify
TEAM LEAD - MERCHANT SUCCESS, MID-MARKET (2023 - Present)Manage a team of Merchant Success Managers tasked with retaining and growing Mid-Market merchants in North America. Responsible for team development, growth and performance. TEAM LEAD - MERCHANT SUCCESS, SMB (20••••23)Manage a team of Merchant Success Managers tasked with retaining Emerging merchants in North America and developing high quality merchant experiences.SENIOR MERCHANT SUCCESS MANAGER (20••••21)Helping fast growing brands to bring their vision to life — connecting them with the right support and training to take them there.
EDUCATION
HEC Montréal
M.Sc., Marketing
McGill University
BCom, Marketing
SKILLS
ABOUT ARNAUD BONNET
Over 15 years of experience in ecommerce and retail. I specialize in scaling high-growth brands and leading the teams that power them. Currently, as a Team Lead for Mid-Market Customer Success at Shopify, I oversee a portfolio of the world’s most ambitious merchants, ensuring they don\'t just survive the evolving retail landscape, but dominate it.My approach combines a deep analytical background with a \"merchant-first\" philosophy. I’ve transitioned from executing marketing strategies to building the frameworks that allow Mid-Market and SMB businesses to scale through automation, retention, and world-class customer experiences.Core Expertise:Team Leadership: Managing and mentoring MSM teams to deliver high-quality merchant experiences and revenue growth.Retention & Growth: Strategic oversight of Mid-Market and SMB portfolios, focusing on LTV and merchant health.Full-Funnel Marketing: A background in GTM, branding, and loyalty marketing that informs every business decision.
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