Cassandra Bolton
Uk Change Enablement & Release Management Team Manager @Computacenter
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WORK HISTORY
Uk Change Enablement & Release Management Team Manager @Computacenter
Hatfield, GB
I effectively led a team to drive exceptional performance in Change Enablement and Release Management. • Achieved a 100% success rate in Release Management, ensuring high compliance and client trust. • Maintained a change failure rate of less than 1%, significantly boosting client satisfaction. • Acted as an operational expert in ServiceNow, enhancing process design and testing capabilities.
EDUCATION
Park high school
GCSE's all A, C
The Open University
Bachelor of Arts - BA (Hons), English language
University of the West of England
Bachelor of Arts - BA, History and Linguistics
Uxbridge College 2003-2005
A Levels B, D grades
University of Nottingham
Master of Arts - MA, Language and Lingustics
ABOUT CASSANDRA BOLTON
Experienced ITIL manager with a demonstrated history of managing international teams comprising of multiple service lines. Skilled in ITSM, Service Now, Management, Service Desk, Software Documentation, and Recruiting. Strong engineering professional with a Bachelor of Arts - BA (Hons) focused in English language from The Open University working towards an MA in Applied Linguistics from the University of Nottingham
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