Bojan Dimevski
Senior Manager, Customer Success @Cornerstone OnDemand
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WORK HISTORY
Senior Manager, Customer Success @Cornerstone OnDemand
DE
Lead and manage an international team of Customer Success Managers (CSMs) covering DACH and EMEA regions. Oversee talent acquisition, team development, and retention, fostering a high-performance culture.• Serve as the primary escalation point for CSMs, ensuring timely and effective resolution of customer challenges.• Drive customer adoption and success for SaaS solutions (Cornerstone, SABA, TalentLink) through tailored success strategies, workshops, and coaching programs.• Partner with clients to enhance their talent management strategies, delivering measurable improvements in product adoption and satisfaction.• Constant client retention rate between 85%- 90% and improved client expansion by 5% YoY• Spearheaded the introduction of new client success initiatives that enhanced cross-functional collaboration, resulting in faster time-to-value for clients.
EDUCATION
Ss. Cyril and Methodius University of Skopje
Bachelor of Science (BS), Accounting and Audit
SKILLS
ABOUT BOJAN DIMEVSKI
With 4+ years as Senior Manager of Customer Success at Cornerstone OnDemand, I lead an international team of Customer Success Managers across the DACHEE and EMEA regions. My role focuses on fostering team development, ensuring customer satisfaction, and driving the adoption of SaaS solutions like Cornerstone, SABA, and TalentLink through strategic workshops and coaching programs. By partnering with clients to enhance talent management strategies, we have maintained a consistent client retention rate of 85%-90% and driven client expansion by 5%. My work embodies a strong commitment to customer engagement, strategic thinking, and delivering impactful solutions that align with organizational goals.
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