Bob Davenport

WORK HISTORY

EDUCATION

SKILLS

ABOUT BOB DAVENPORT

I partner with cross-functional teams to turn ambiguous issues and complex business problems into best practice solutions. With strong business acumen as well as technical expertise, I bridge the communication gap between technical savants and non-technical senior executives.My expertise includes: Customer Success Operations | Business Strategy | CMR Management | Product Management | Project Management | Operational Excellent | Risk Mitigation | AI & ML EthicsThe accuracy of my Clifton Strengths assessment provides clear insight into my character and approach to work: Deliberative | Ideation | Analytical | Connectedness | Intellection | Restorative | Empathy | Belief | Input | AdaptabilityAs a customer-centric collaborator, I:• Partnered with a vendor to design, build, and launch a new customer support portal on the Salesforce Communities cloud ecosystem 2 months ahead of an aggressive schedule.• Enabled information sharing, improved customer access, and facilitated capture and analysis of user behavior by creating processes for product release publication on the new portal.• Built a consultative relationship with a flagship account while leveraging data to develop go-to-green plans and map the customer journey, resulting in saving the business and the relationship.• As the company’s product licensing SME, developed processes to generate and track product licenses and compiled data for corporate financial reporting and auditing.I drive the delivery of an excellent experience across the entire customer journey with optimal onboarding, adoption, and growth initiatives. Let’s connect to discuss how I can help elevate the experience of your customers.“A good systems thinker, particularly in an organizational setting, is someone who can see four levels operating simultaneously: events, patterns of behavior, systems, and mental models.” – Art Kleiner