Bobby Lomeli
Vice President, Client Experience Management @Co-Op Solutions
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WORK HISTORY
Vice President, Client Experience Management @Co-Op Solutions
Rancho Cucamonga, CA, US
Driving strategic, client-centric focus across our organization with an emphasis on quality in accordance with client expectations. Provide support and coaching to our project/program/portfolio leaders to take a client-first approach, while leveraging CX tools and principles to help drive organizational readiness in making Co-op easy to do business with.Key Focus Areas:• Drive client centricity through experience and quality improvements• Lead organization as a cross-functional change agent• Coach and collaborate with leaders and key stakeholders• Enable PMO organization to drive key client deliverables and support across the enterpriseLead team to proactively drive product delivery, corporate initiatives and providing reporting and innovative tools to our leadership.
EDUCATION
Citrus College
Business Administration and Management, General
ABOUT BOBBY LOMELI
Strategic Service Leader with experience in the Financial Services and Human Capital Management Industries. Proven results in maximizing functional and operational efficiency through client-centric process improvement, execution of strategic initiatives driven by the voice of the client. Ability to work across multiple stakeholders and driving solutions leveraging data and client sentiment via multiple Medias (Net Promoter feedback, social media, inbound/outbound interactions, etc.). I enjoy fostering and nurturing a collaborative environment at all levels and thrive on new challenges and solving for client and organizational needs. My focus is driving innovation and initiating change by always keeping the voice of the client first, while leveraging trends and market data to help drive strategic decisions.
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