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Bob Shabowski
Mgr, Solution Advisors @Omnicell
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WORK HISTORY
Mgr, Solution Advisors @Omnicell
Manager, Solution Advisors (Oct 2021 to Present)Manager, Customer Experience Consulting (Apr 2015 to Oct 2021)Automation Optimization Consultant (Apr 2011 to Mar 2015)Sr. Strategic Account Specialist (Jul 2002 to Mar 2011)Mgr, CEC Team Responsibilities: To provide leadership and guidance to the team while collaborating with various departments to promote customer success. This role also manages and balances workload across territories to ensure timely response and appropriate care for our customers. AOC Responsibilities: To provide Pharmacy Automation Consultative services to Aesynt customers. The objective is to promote customer satisfaction while demonstrating the value of our products. This role also acts as a catalyst for sales opportunities. These services include but are not limited to full customer Automation assessments, focused optimization studies, providing workflow analysis with site pharmacy and nursing staff, providing assistance / credibility in working with the Account Executives with hospital governance meetings and assist in the sales process when necessary. This role will also work closely with the Technical Account Managers to provide an additional layer of service to the customer when necessary.SAS Responsibilities: To complement our local product groups and support the mission of McKesson Provider Technologies, Strategic Account Services will intercede on behalf of our external customers by representing their needs to our company and overseeing their success with our products. With a charter of understanding the \"Customer\", Strategic Account Services will offer recovery plans for customer escalation scenarios, advocate proactive methods of prevention whenever possible, provide overall leadership and guidance for Automation products and process, and actively pursue excellence in customer satisfaction.Selected Accomplishments: AOC of the year in 2014. Nominated for the 2004 and 2008 President’s Award of Excellence.
EDUCATION
Ball State University
BS
SKILLS
ABOUT BOB SHABOWSKI
Sr Manager, Solution Advisors Central Pharmacy
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