Bob Wiley

Senior Manager - Engineering & Architecture @GCI Communication Corp.

Phoenix, AZ, US

Successfully built a team of Solutions and Design engineers that developed network designs and estimates in support of GCI’s sales teams. Responsible for defining technical requirements for complex solution designs that were passed on to GCI’s delivery and implementation teams. Developed this team to be recognized as the subject matter experts for GCI’s product set.• Successfully managed nine Solutions Engineers geographically dispersed throughout the US, providing leadership direction and motivation for the team in a remote work environment. • Initiated and developed a technology training program for the SE team. As a result, the team developed into a trusted advisor role for GCI’s clients and sales teams. This accelerated the revenue sales cycle for GCI.• Identified and made recommendations to fix several inefficient GCI processes and procedures that would streamline engineering and implementation workflows.• Developed a trusted relationship with each team member to encourage them to broaden their technical skill set. Initiated a training program for each SE tailored to meet their career goals.• Mentored coached new hire SE’s to develop them for other engineering positions within GCI.• Drove team ideation and execution around areas for process improvement and automation with both internal and external organizations. • Helped manage overall client relationships within the GCI account base, which positioned the account team as a trusted advisor, moving away from transactional sales-based relationships.

DeVry University

Bachelor's degree, Electrical and Electronics Engineering

Keller Graduate School of Management of DeVry University

Master’s degree in Telecommunications Management

Cisco Networking Academy

CCNA, Internetworking

Cisco Networking Academy

CCDA