Bhagabati Prasad Mahapatro

Senior Advisory Consultant @IBM

Adept at leading cross-functional teams, ensuring customer satisfaction, and driving process improvements. For multiple service deliveries. Lead the IT transform initiative at client location by facilitating adoption of Agile, DevOps, Automation practices in IT Service Delivery Department.My Current Responsibilities Include:1. Lead Coupa and Concur Support & Implementation- Collaborated with clients and third-party partners to ensure successful run and support and implementation of Coupa and Concur software- Oversaw project scope, timelines, and deliverables- Held third-party partners accountable for commitments outlined in the Statement of Work (SOW).2. Customer Success and Support- Prioritized customer satisfaction by promptly addressing issues and maintaining strong client relationships- Managed service desk operations for Coupa and Concur users.3. Administrative Tasks- Processed invoices, orders, and other administrative aspects related to Coupa and Concur- Tracked inventory and maintained accurate records.4. Technical Integration Lead and Integration Architect - Designing and implement efficient information flow between various applications, tasks, and software components as per SRE best practices- Ensuring seamless integration between different software systems, particularly SAP and other master data systems and applications like Coupa and Concur5. Auditing and Quality Assurance- Regularly audit work processes to ensure compliance and efficiency- Identify areas for improvement and implement necessary changes.