Billy Wright

Product Quality Assurance Engineer @Petco

San Diego, CA, US

Engineered and implemented commodity testing protocols based on regulatory (federal & state), industry, and brand requirements, ensuring product adherence to quality and safety standards. • Developed testing strategies and served as the primary point of contact for overseas sourcing agencies and labs. • Managed the third-party service provider relationships for factory auditing and inspections. • Proactively mitigated risk by meticulously reviewing prototype, pre-production, and production samples, executing production inspections (self-inspections, vendor in-house, and third-party) for product launches and inline, and analyzed inspection reports to identify and minimize potential risk areas.• Analyzed supplier performance to implement corrective actions and issue scorecards. • Conducted thorough reviews of QMS and social compliance audits, including CAPAs for 40 factories annually (FCCA, SMETA, ISO, and BSCI), while actively managing CAP resolution processes for assigned product categories.• Collaborated with CFTs including design and product development to create tech packs. • Effectively managed product incidents by analyzing return rates and consumer reviews to develop and implement CAPA and provided support to Customer Service and Legal in the investigation and management of liability claims.• Evaluated and approved all product packaging and labeling to ensure compliance with care and law labels, hangtags, and TSCA/CARB regulations.• Ensured regulatory and import compliance with state and federal product registrations (EPA & USDA)• Verified and substantiated product claims through review and approval of third-party certifications including GOTS, GRS, SCS.

Wade College

Bachelor of Merchandising and Design