Billie Wyatt

VP Patient Care @My Hearing Centers

Sandy, UT, US

Dynamic Leadership & Operations ExcellenceProven track record in leading and inspiring high-performing teams—including Regional Managers, Training Directors, Outbound Call Teams, and Patient Care Coordinators—across 120+ offices in 11 states. Skilled at driving operational efficiency, boosting productivity, and elevating the overall standard of care.Strategic Training & DevelopmentDesigned and launched comprehensive training initiatives covering standard operating procedures, manuals, training videos, and online learning platforms. Deliver ongoing monthly webinars, personalized one-on-one sessions, and both on-site and remote training—ensuring consistent performance and professional growth.Talent Acquisition & Workforce OptimizationExpert in full-cycle recruiting—from talent discovery and interviewing to seamless onboarding and offboarding—building strong, engaged teams aligned with organizational goals.Performance & Incentive ProgramsArchitect of innovative incentive structures that motivate teams, increase retention, and improve results across multiple departments.Cost Efficiency & Performance GainsDemonstrated success in streamlining departmental costs while simultaneously enhancing performance metrics, underscoring an ability to balance fiscal responsibility with organizational excellence.