Bill Taylor
Service Operations Manager @Ricoh UK
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WORK HISTORY
Service Operations Manager @Ricoh UK
Northampton, GB
ABOUT BILL TAYLOR
As Service Operations Manager I am responsible for ensuring the achievement of contracted service levels and customer satisfaction in the IT and IT Services industry. With over 25 years of broad-based experience in this field, I have developed a strong expertise in process improvement, relationship management, and contract management, as well as data analysis, reporting, purchasing, and negotiation. I am a highly motivated, positive, and results-driven leader, who is adaptable and collaborative in working with all stakeholders throughout the organisation. I have a passion for continuous improvement and innovative thinking, and a commercial acumen that helps me manage major projects and business partners. I am also personable and proactive, with a reputation for maintaining a helpful and cheerful disposition, especially under pressure. My goal is to deliver IT services with quality and customer satisfaction, while developing and empowering my team.
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