Marcus Firmin

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARCUS FIRMIN

I’ve spent the last 30 years working in Telecoms, IT & Cloud.The last 19 of which have been in leading Project, Programme, Portfolio and Professional Services Delivery teams.Why work with me?> I’m friendly and approachable, structured, professional and credible.> I focus on achieving the right outcome for my team and our customers.> I inspire confidence and elevate teams by removing complexity and demonstrating control and capability.> Together we’ll build trusted relationships with customers internal and external.What variety of organisation have I worked in?> I’ve built a start-up delivery organisation from almost zero to successful acquisition.> I’ve experienced huge global corporations and smaller multi-nationals.> I’ve managed local teams on customer premises, global teams with off-shore operations and also remote & hybrid working scenarios.What size teams and programmes have I led?> Small, isolated projects of 1 or 2 employees.(£50K)> Complex Programmes with 40 projects & 15 Project Managers and their teams.(£10M)> Huge programmes with a handful of projects and scores of technical staff & line managers (£25M - £50M)> Fast paced portfolios with new pre-sales opportunities almost daily & projects starting & ending weekly (£4M)Nature of the work?> Complex systems integration including software development.> Huge network rollout with multiple suppliers & complicated three-way customer relationships.> Ground breaking hybrid-cloud network builds led by a prime-integrator including complex dependencies & contracts.> Best practice AWS cloud migrations and proof of concept GenAI solutions.> Multi-year Managed Services contracts, pre-sales RFP bids and contract exit planning.>> Volunteered to enter legacy failing programmes and help restore trust and win additional contracts with considerable add on sales.>> Presented and negotiated new contracts with customers on request of the Key Account Manager (KAM).>> I’ve successfully resolved contractual disputes on request of senior partners and even managed to achieve payment early (£320K)Methodologies employed & engagement contracts?> I’m a qualified PMP.> I’ve used and mandated both Waterfall and Agile in different scenarios; I believe they both have their place.> I’ve created my own hybrid approach and used it to win-over sceptics and delight customers.> Contract types have included Fixed Price Deliverables, Time & Materials, Managed Services and also T&M with Deliverables & Price Cap.