Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Bill Ngouh
Customer Success Manager (French English) @Avaya
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager (French English) @Avaya
Collaborated with sales team to onboard new clients and ensure smooth transition to Avaya’s products and services• Developed and implemented customer success plans for assigned accounts, resulting in increased customer retention andsatisfaction• Conducted regular check-ins with customers to assess their needs and identify opportunities for upsell or cross-sell• Resolved customer issues and concerns in a timely and effective manner, leading to improved customer loyalty and advocacy• Analyzed customer usage and adoption data to identify trends and areas for improvement, and provided recommendations tointernal teams• Led customer training sessions and provided product demonstrations to increase product adoption and usage• Managed a portfolio of accounts, consistently meeting or exceeding quarterly revenue targets• Coordinated with internal teams to ensure timely and accurate delivery of products and services to customers• Acted as a trusted advisor to customers, providing strategic guidance and thought leadership on Avaya’s products and services• Contributed to the development and improvement of Avaya’s customer success processes and procedures
EDUCATION
Northern Illinois University
Bachelor’s Degree, Economics
Northern Illinois University
Master of Business Administration (MBA), Business Administration and Management, General
Universidad de Murcia
Master’s Degree, International Business
ABOUT BILL NGOUH
I am a process driven professional who strives to deliver forward-thinking, innovation…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.