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Bianca Inoa
University Professor @Universidad Nacional Pedro Henríquez Ureña
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WORK HISTORY
University Professor @Universidad Nacional Pedro Henríquez Ureña
DO
Programa Práctico de Ingeniería de Servicios
EDUCATION
Universitat Autònoma de Barcelona
Máster en Administración, Dirección de Comercio y Distribución, Master
Pontificia Universidad Católica Madre y Maestra
Máster en Planificación y Gestión de Empresas Industriales, Master
Pontificia Universidad Católica Madre y Maestra
Engineer's degree, Industrial Engineering
Universidad Iberoamericana
Diplomado en Gestión Comercial
Universidad de A Coruna
Master's degree, Planning and Management, Master
TECNOLÓGICO DE MONTERREY
Diplomado en Habilidades Directivas
ABOUT BIANCA INOA
Professional in Industrial Engineering with more than 18 years of experience in the management and implementation of processes and projects, specializing in the improvement of customer experience, customer service and after-sales operation. With skills in team leadership, establishment and management of indicators, negotiations, and strategic planning. Worked in sectors such as telecommunications, automotive, health, education, and consultancy as an independent consultant, managing continuous improvement and performance projects, and leading teams to optimize processes and improve customer satisfaction. Has a track record of implementing innovative strategies and efficient solutions, demonstrating strong commitment to excellence and effectiveness in challenging environments.
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