Bilal Hashmi
Head of Service Delivery (Operations) @Paymentology
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WORK HISTORY
Head of Service Delivery (Operations) @Paymentology
Formulate business strategy with others in the executive team.Design policies that align with the overall strategyImplement efficient processes and standards.Define KPIs and ensure these are consistently met and reported againstEnsure we have full visibility and control of our payment processing and can measure the performance of each componentCoordinate customer service operations and find ways to ensure customer retention.Ensure compliance with local and international laws (e.g, data protection)Oversee the deployment of technology solutions throughout the organization.Manage contracts and relations with customers, vendors, partners, and other stakeholders.Evaluate risk and lead quality assurance efforts.Oversee expenses and budgeting to help the organization optimize costs and benefits.Mentor and motivate teams to achieve productivity and engagement.Administer the everyday workflow of all production and operation processes and provide technical support to all associates.Coordinate with team to resolve all issues within the required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for the team.Evaluate all management information reports and ensure achievement of all team objectives and provide support to service delivery and operation engineersEvaluate all processes and provide technical support to all Service Delivery Managers and establish all client configuration requirements.Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.Maintain all project plans and ensure compliance with the timeframe and collaborate with stakeholders for all implementation processes.
EDUCATION
White House Grammar School
SSC, Computer
Sir Syed University
Bachelor Of Science, Computer Engineer
SKILLS
ABOUT BILAL HASHMI
Over 14 years of experience in the Cards and Payment industry in the areas of Clearing and Settlement in both Acquirer and Issuer processing (ATM, CDM, IB, POS, Bill Payment, Merchant billing), networks (VISA, MasterCard, JCB, UPI) and switches.• In depth knowledge of Clearing and Settlement with different networks (VISA,MasterCard,UPI,JCB)• Experience in payment systems such as Tranzware Online, Tranzware Card Management System, Tranzware Card Factory, Tranzware Interchange, Compass + products, Postilion ACI, IRIS, Flexcube Oracle and Recon.• Experience working on JIRA • Experience of working on different projects with different organization.• Support for Visa, MasterCard from side of software vendors and banks of Authorization, Clearing, Settlement, Issuer, and Acquirer.• Has very strong grip over technical skills and wide knowledge of technologies.• Strong interpersonal and leadership skills.• Ability to interact with client.• Strong experience in database maintenance, optimization and supporting.• Experience in Automation tools such as Opswise, VB Scripts, Batch Scripting etc• Overall responsibility for the day-to-day operations of the project, Reporting Defects, preparing test cases, Reporting periodically to all the stakeholders, Project Planning and Tracking, Counter action, team building and on site deployment. Core Competencies : Consultancy, Implementation, Business Analysis Coaching, Site Reliability Engineering, Leadership, System Migrations, Solution Design, Card Personalization, Prepaid Cards, API Integration, E-Commerce, PCI/PA-DSS, PCI/CP, HSM, DES/3DES, POS Acquiring, Merchant Billing/Settlement, Data Preparation, C/C++, XML, HTML, LinuxExpertise in Application: Payment industry applications, Tranzware Online, Tranzware Card Management System, Tranzware Card Factory, Tranzware Interchange, Compass + products, Postilion ACI, IRIS, Opswise, Oracle, JIRA, Impraise, Slack, Remedy, ELK and Recon
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