Bhawna Sharma

Project Manager (Itsm Itil- Strategic Leader), Russian Czech Language Expert @IBM

Gurgaon, IN

Handling Russia & CIS technical support.• Work with the Incident Manager to develop and document IT Service Management policies, processes, and procedures based on ITIL best practices• ITIL process management - analyze and design service management processes, research and present best practices, and drive for continuous improvements• Manage weekly and monthly Incident review meetings and provide data metrics to Leadership• Provide a single point of contact for one or more IT Service Management process and business partners• Works with IT to generate views, reports and educate them on the service management applications• Assist service owners in new initiatives or services, continual improvement of existing services, and retirement of older services• Manage weekly and monthly Incident and Problem review meetings and provide data metrics to Leadership• Manage multiple concurrent tasks and work stream• Create, analyze, and report on metrics to measure the usage, adoption, success, and development of the function

Delhi University

Bachelor of Arts (B.A.), English Language and Literature/Letters

Goodley Public School

High School Diploma

Slovanic and Finno Ugarian Studies.

certifikát, Czech Language and Literature

Institute of Management Technology, Ghaziabad

Exe MBA in Business Analytics and Risk Management, Project Management

Tula State Pedagogical University named after L.N.Tolstoy

Specialization In Russian Language , Russian Language and Literature