Bhavya C.
Tech Support Specialist @Entrust
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WORK HISTORY
Tech Support Specialist @Entrust
ON, CA
EDUCATION
Jawaharlal Nehru Technological University, Kakinada
Bachelor of Technology - BTech
NPower Canada
Junior Security and Quality Assurance
Jawaharlal Nehru Technological University, Kakinada
Master of Technology - MTech
Rogers Cybersecure Catalyst, Toronto Metropolitan University
Accelerated Cybersecurity Training Program
Get Software Service Inc
Information Technology
TalentSprint
Information Technology
ABOUT BHAVYA C.
Technical support specialist with 2+ years of experience providing end-client customer support, system engineering, and application support analysis in the IT industry• Involved in application support and monitoring, incident management using ServiceNow and NetSuite ticketing tool• Strong focus on security, possesses CompTIA Security+, GIAC GFACT, GSEC, GCIH certifications. • Critical thinker and problem-solver with experience providing event, incident, and problem management solutions within agreed-upon target times and service level agreements (SLAs) with the client• Ability to work efficiently, both as an individual and as a team player; performs well under pressure in fast-paced, high-stakes roles and environments• Responsible, reliable, and adaptable. Strong organizational and multitasking skills to meet multiple deadlines for release activities; detail-oriented in documenting activities and resolutions to new customer challenges and composing technical articles for knowledge base
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