Bhavvyya Malhotra

WORK HISTORY

EDUCATION

ABOUT BHAVVYYA MALHOTRA

I am a Senior Program Manager with 11+ years in tech, known for leading complex global programs that translate technical complexity into measurable business impact.What makes me unique? I started as an engineer — which gives me the ability to bridge deep technical complexity with business strategy and build trust across engineering, product, and executive teams. I also bring deep experience working across diverse cultures (EMEA, APAC, AMER), which has strengthened my ability to lead without authority, ask necessary questions in a thoughtful and approachable way, and adapt my working style to meet the needs of different teams and stakeholders.At Zendesk, my portfolio of programs includes: Employee Service — Leading a multi-stream program (7+ work-streams) projected to generate $400M ARR by FY28 AI Agents — Driving product and platform initiatives supporting Zendesk’s transition toward Agentic AI capabilities by FY27 end M&A Integration (Unleash) — Leading post-acquisition integration across product, platform, and operations Email & Messaging — Scaling core communication channels globallyI hold a Master of Management in Analytics from McGill University and a background in engineering, combining technical depth with strategic program leadership.I specialize in: Building and scaling programs from 0 → 1 Empowering teams to solve complex problems Aligning diverse stakeholders — from engineers to product to executives — while navigating complex dependencies to ensure seamless delivery Anticipating risks proactively and driving mitigation strategies Partnering cross-functionally with legal, security, advocacy, customer support and more for successful feature launches globally Delivering against ambitious growth objectives globally Executive status reporting Feel free to reach out — always happy to connect!