Bhavnik Singh

Director - Customer Success and Project Management @Sirion

Delhi, IN

A joint leadership role in Customer Success and Professional Services ensures alignment between proactive customer management and technical service delivery, enhancing customer satisfaction, retention, and revenue growth. Strategic Leadership & Alignment: Develop and execute a unified strategy for both (CS) and (PS) to drive customer satisfaction, retention, and expansion. Customer Onboarding & Implementation: Oversee customer onboarding to ensure it’s seamless, combining strong project management from PS with customer relationship building from CS. Customer Lifecycle Management: Implement a cohesive approach to managing the customer journey from onboarding to adoption, through to renewal and expansion. Cross-Functional Collaboration: Serve as the bridge between CS, PS, and other departments like Sales, Marketing, and Product. Work with Sales to ensure a smooth handoff after the sale, with Marketing to support customer advocacy programs, and with Product to relay both strategic and technical feedback. Resource Management & Scalability:Create scalable frameworks to ensure consistent delivery of Professional Services and Customer Success as the customer base grows. Reporting & Analytics: Use data-driven insights to continuously improve operations, monitoring key metrics like churn rate, customer lifetime value (CLV), project completion times, and customer satisfaction scores.

Punjab Technical University

B.Tech, Electronics & Communication

Symbiosis Institute of Digital & Telecom Management (SIDTM), Pune

PGDTM, System & Finance