Rajeev S Ratra
Director - Customer Success (Apac) @Sirion
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WORK HISTORY
Director - Customer Success (Apac) @Sirion
Gurugram, IN
What I’ll be focusing on:Delivering AI-Driven Business Outcomes – Leading the end-to-end delivery of enterprise CLM programs across pre- and post-signature phases, ensuring on-time execution, accelerated adoption, and tangible value realization through intelligent automation.Empowering Predictive Success – Using AI and data analytics to identify usage patterns, predict risks, and proactively drive customer retention, renewal, and expansion opportunities.Championing the Customer Journey – Designing an intelligent, insight-led lifecycle from onboarding to advocacy, ensuring every customer achieves strategic impact through Sirion’s AI-powered CLM platform.Enhancing Governance & Transparency – Building data-backed delivery frameworks, SLAs, and executive dashboards that offer real-time visibility, accountability, and value tracking.Leading a World-Class Team – Scaling and mentoring a high-performing, customer-obsessed APAC team that blends human expertise with digital intelligence to deliver extraordinary outcomes.Leveraging Technology & Insights – Harnessing platforms like Salesforce, Gainsight, ServiceNow, JIRA, CogniSaaS, and Sirion’s AI engine to create a unified view of customer health and drive data-informed decision-making.Influencing Product & Strategy – Translating customer intelligence and AI-driven insights into strategic inputs that shape the product roadmap, accelerating innovation in CLM delivery and experience.
EDUCATION
XLRI - VIL Programs
EXECUTIVE DEVELOPMENT PROGRAM IN TRANSFORMATIONAL LEADERSHIP, Organizational Leadership
Sikkim Manipal Institute of Technology - SMU
Master of Business Administration, Information Systems
SKILLS
ABOUT RAJEEV S RATRA
I am a strategic PMO and Delivery executive with over 20 years of leadership experience in service delivery, customer experience, and large-scale infrastructure programs. I specialize in driving business growth through operational excellence, end-to-end data center development, and risk mitigation strategies. With a proven track record of transforming strategic vision into measurable outcomes, I excel in aligning cross-functional teams, optimizing service delivery, and enhancing customer satisfaction to create lasting business impact.
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