Bhav Patel
Senior Portfolio Manager - Retail, Customer Care and Logistics & Fulfilment @The Very Group
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WORK HISTORY
Senior Portfolio Manager - Retail, Customer Care and Logistics & Fulfilment @The Very Group
Own the end-to-end change agenda across Retail, Logistics & Fulfilment, and Customer Care, with accountability for portfolio-level outcomes and benefits realisation. Setting the direction for complex, multi-year portfolios spanning business change, transformation and technology, ensuring alignment to group strategy. Leading and developing high-performing internal and partner teams, establishing strong governance, financial discipline, and delivery assurance to drive sustainable outcomes for the business, colleagues, and customers.
EDUCATION
Liverpool John Moores University
BSc (Hons), Mathematics, Statistics & Computing
ABOUT BHAV PATEL
Change and transformation delivery is my expertise and passion. There’s no better feeling than seeing the anticipation, excitement and joy in end-users & stakeholders every time a change lands. Doing this by helping colleagues around me grow and develop makes my role extra special.Fortunate to have led great teams and delivered numerous large Programmes as well as short sharp Initiatives that have transformed the lives of colleagues, improved CX and realised great value. Experience spans all Business & Tech areas in fast paced, agile and ever-changing environments. Very happy to have a reputation for building strong, enduring relationships at all levels and delivering on promises.I believe leadership and successful delivery is much more than just process, technical skills and plans - people are at the heart of every great initiative. Recognising how to engage with colleagues to drive the best outcomes is core to how I work. Proud to serve as a mental health first aider. I\'m always open to lending an ear when needed. Don\'t hesitate to reach out for a chat.
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