Middleton

Employee Services Partner @Ryder Supply Chain Solutions

Grovetown, GA, US

Heads change management efforts by creating & assisting in the roll out of site change initiatives in the form of managerial refresher & diversity trainings.• Creates & reviews reports in Workday on trends such as absenteeism, training needs, etc.• Re-engineers site processes, and developed and amended client processes and procedures.• Prioritize the training & development programs that promote the company’s corporate culture & core values and positively impact performance and organizational strategic goals.• Uses appropriate metrics to evaluate the effectiveness of organization development projects & report conclusions and make recommendations to leaders and stakeholders.• Design, develop, manage & facilitate innovative & effective in-person, virtual classroom, & live webinar learning solutions around leadership, onboarding, corporate culture, diversity & inclusion, performance coaching etc.• Identifies metrics & indicators to evaluate the effectiveness, success & value of solutions.• Supports recruitment & onboarding directives & initiatives. Responsible for communication with temp agencies regarding employee performance, re-hire eligibility, & temp to permanent conversion. • Resolves employee inquiries and issues by utilizing applicable procedures, policy manuals, knowledge management system & other reference materials. Document all employee inquiries & issues Workday & other contact center case management applications.• Conducts fair, neutral, & timely investigations of employee complaints & employee relations issues in accordance with company policies & procedures under the guidance of the employee relations team.• Partners with managers & HRBPs to provide support to employee conflict resolution.• Partners with location management team to implement the local human capital strategy (i.e. retention initiatives, etc.).• Develops plan for employee recognition to assist with matters of employee satisfaction, retention & the building of company morale.

Ashford University

Master's degree, Human Resources Management

University of Arizona

Master's degree, Organizational Management

Paine College

Bachelor of Arts (B.A.), Mass Communication/Media Studies