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Bevin Leder

Director, Global Operations - Digital Support Experience, Knowledge Management & Compliance @Siemens Digital Industries Software

Portland, OR, US
EMAILS
b••••••••@siemens.com
MOBILE NUMBERS
+12•••••••07

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WORK HISTORY

Jan 2021 — Present

Director, Global Operations - Digital Support Experience, Knowledge Management & Compliance @Siemens Digital Industries Software

Wilsonville, OR, US

Driving the digital transformation of the Global Customer Success & Support organization through- Industry leading online support experience- High quality and accessible knowledge content for case deflection- Process optimization to drive a seamless customer experience- Ensure compliance across export controlled data, ISO processes and technologies- Omni-Channel support (Online, Phone, & Chat)

EDUCATION

1994 — 1995

Brigham Young University - Idaho

Associates Degree, General Studies

1996 — 1998

University of Utah - David Eccles School of Business

Business Administration and Management, General, Finance, General

SKILLS

Project Portfolio ManagementProject PlanningManagement ConsultingConsultingBusiness ProcessSoftware Project ManagementCrmOutsourcingSoftware as a Service (Saas)Business Process ImprovementGo-to-Market StrategyService DeliveryBusiness AnalysisTeam ManagementPartner ManagementIT StrategyProcess ImprovementStrategySharepointSaasEnterprise SoftwareCross-Functional Team LeadershipCloud ComputingProgram ManagementProject ManagementIT Service ManagementChange ManagementAgile Project ManagementProduct ManagementAgile MethodologiesManagementVendor ManagementBusiness Intelligence

ABOUT BEVIN LEDER

Bevin is the Director of Knowledge Management & Process at Siemens DISW in the Global Customer Support and Services organization. He oversees the systems and infrastructure that support best in class customer and technical support delivery. This includes developing a holistic customer engagement center that combines supporting our internal support engineers and our external enterprise customers.He is passionate about the Customer & Support Experience and works daily to walk in the shoes of the consumer. He expects that these experiences will be delightful, friendly and available at the time the consumer needs it.Bevin follows the saying:\"A journey of a thousand miles starts with the first step, so it better be the right step\". If we want customers for a lifetime, their first experience with us must be a memorable one.

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