Bethan Thomas

Client Partner @Matchtech

London, GB

Enhance Client Experience: Drive an exceptional service experience for key clients, ensuring their needs are met with a proactive approach- Relationship Management: Manage client relationships on both operational and strategic levels, fostering trust and long-term partnerships- Continuous Improvement: Develop and operationalise Account Plans that focus on continuous improvement, aligning client goals with service delivery- Onsite Engagement: Serve as the face of Gattaca services, integrating with client teams to facilitate seamless collaboration and support- Service Optimization: Identify opportunities to enhance service offerings, ensuring a best-in-class experience that promotes relationship growth- Solution Development: Craft innovative solutions to support account development, driving mutual success for both clients and the company- Supply Chain Management: Establish and manage efficient supply chain processes to meet client expectations and requirements- Collaboration with Consultants: Liaise with Group delivery consultants to ensure timely communication and fulfilment of client requisitions- Performance Monitoring: Work within established contractual SLAs and KPIs to maintain high service standards- Client Review Participation: Produce management information and lead in regular client review meetings to assess performance and drive improvements.

Milton Keynes College

Health and Social Care