Bethan Davies
Customer Success Divisional Lead @Acora - IT, Cyber & AI
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WORK HISTORY
Customer Success Divisional Lead @Acora - IT, Cyber & AI
Solihull, GB
Lead the delivery and strategic oversight of one of Acora’s largest international clients, ensuring alignment between service execution and the client’s business objectivesManage a team of Service Delivery Managers, driving operational performance, supporting development, and maintaining a strong customer-first cultureDrive both tactical and strategic improvements across service portfolios, embedding governance frameworks, risk registers, and outcome-based metricsPartner with senior stakeholders internally and externally to shape service models that enable transformation, mitigate risk, and support long-term value creationIntroduced structured service assurance reporting into executive forums, improving visibility of quality, compliance, and continuous improvement initiativesAct as the senior escalation and governance lead for key clients, ensuring service accountability, risk ownership, and alignment with contract performance
SKILLS
ABOUT BETHAN DAVIES
I’m a values-led and outcome-focused IT leader with over 20 years’ experience shaping, leading and assuring service delivery functions across both public and private sectors — including national healthcare, global enterprises and major events.I bring a strategic mindset, backed by hands-on delivery expertise, to ensure IT services are aligned with organisational priorities, managed with rigour, and continuously improved with measurable outcomes. My leadership approach is grounded in integrity, curiosity and care — enabling both people and services to perform at their best.I’ve influenced service transformation at scale, built high-performing multi-disciplinary teams, and provided executive-level visibility of operational risk, performance and improvement across portfolios. I take pride in creating the conditions where governance thrives, accountability is shared, and operational excellence is sustained.I’m particularly effective in roles where I can support organisations and teams to embed a culture of assurance, quality and continuous service improvement — creating resilient services that inspire confidence and deliver real value.*ITIL Managing Across The Lifecycle - Expert*ITIL Intermediate Certificate in Service Strategy*ITIL Intermediate Certificate in Service Design*ITIL Intermediate Certificate in Service Transition*ITIL Intermediate Certificate in Service Operation*ITIL Intermediate Certificate in Continual Service Improvement*ITIL Foundation Certificate in IT Service Management*Prince 2 Foundation Certification
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