Charlie Muir

WORK HISTORY

EDUCATION

SKILLS

ABOUT CHARLIE MUIR

An experienced and articulate professional with specialist skills in the design, transformation and strategic management of process driven, business aligned and award winning Legal IT departments. Over a decade of proven technical abilities are combined with eight years of legal IT experience, with 4 of the Top 30 UK law firms, and a passion for the service focused integration of IT. Overall responsibility for IT: setting strategy, managing budget and promoting the strategic use of IT, both within the business and with clients. Working with solicitors and support teams to drive innovation, efficiency and savings.Over 10 years messaging experience at four user) companies has not only given me a deep understanding of the technologies involved but an appreciation of their impact on the business and how best to tailor a solution to maximise return for the business.I have extensive knowledge of designing, building and managing large scale Microsoft Exchange environments as well as coupling this with additional products to provide a better ROI. In particular managing migration projects to Exchange from previous versions, inter-org or most recently users from Novell GroupWise to a fully resilient Exchange 2003/2007/2010 / NetApp / Symantec Enterprise Vault environment.Keen student and advocate of ITIL and Service Management best practices. Taking ownership of the Problem Management Process & Asset and Configuration Management to drive the department towards its ISO certification and then oversee its renewal by becoming the Continual Service Improvement Manager. On-track for re-certification in Nov 2010 and ITIL Expert qualification in 2011!ITIL Problem Management, ITIL Continual Service Improvement, ITIL Release Control and Validation, Asset & Configuration Management.