Beth M.
Revenue Operations Specialist - Renewals @SurveyMonkey
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WORK HISTORY
Revenue Operations Specialist - Renewals @SurveyMonkey
Ottawa, ON, CA
Serve as a subject matter expert on our renewals processes and tools, and apply critical thinking to solve challenging business problems Strategize with the Customer Success Managers and Account Executives on complex renewal scenariosWork closely with Finance and Legal teams to ensure all contracts are accuratePrepare detailed order forms and quotes based on my expert knowledge of products, pricing and termsOversee all assigned contract renewals, which includes proactively communicating with customers and internal partners to ensure timely and accurate executionPartner with CSMs on customer calls to explain the renewal process, timing, and expectations.Maintain data quality of accounts and opportunities in Salesforce, including identification and processing of overages, updating customer contact information and license provisioningResolve past due invoices by communicating with customers on outstanding balances, working with Finance and Customer Success on anticipated paymentsCreate, update, or innovate new functional processes, playbooks and supporting materials to drive process efficiencies
EDUCATION
Carleton University
Bachelor of Arts (B.A.) Honours, Criminology and Criminal Justice/Concentration in Law
Parry Sound High School
OSSD, COAM
ABOUT BETH M.
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at SurveyMonkey.comAt SurveyMonkey my role is Renewals Manager, sitting in the GTM Operations department.
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