Benjamin Lambert

Head of Client Development @Alertacall Ltd

Northwich, GB

Sales Leader | Alertacall Social Housing | Digital Engagement | Tenant Satisfaction | Compliance | Warden Call ReplacementAt Alertacall, we exist to help people feel safe, connected and informed - combining innovative technology with real human contact. Our award-winning solutions empower older & higher-needs people in social housing to live more independently, while helping landlords deliver smarter, more responsive services. Key solutions:• Housing Proactive – proactive human contact + digital self-service• Beyond Warden Call – simpler, lower-cost alternative to old fashioned hard-wired systems• OKEachDay – fast occupancy tracking to reduce undiscovered tenant deaths As Head of Client Development, I lead on:• Revenue growth & strategic partnerships – increasing customer base by over 600%• Senior stakeholder engagement - including C-Suite & board level• Client retention & expansion, maintaining excellent satisfaction levels through tailored implementation & support• Collaborating with product, tech and ops teams to ensure our services meet regulatory standards, tenant needs, and housing sector objectivesI work with providers across:• Sheltered & supported housing• General needs accommodation • Resident groups with complex needs (LD, mental health, domestic abuse, homelessness) What drives me is knowing that the work we do truly changes lives - reducing isolation, saving lives, & helping social landlords deliver safer, smarter and more compassionate housing services. Proud to have helped position Alertacall as a winner of The Queen’s Award for Enterprise in Innovation – the UK’s highest business accolade.