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Benjamin Briggle
Sr Transformation Program Manager @DispatchHealth
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WORK HISTORY
Sr Transformation Program Manager @DispatchHealth
Led high-complexity enterprise transformation programs across Revenue Cycle Management (RCM), insurance discovery, digital call center modernization, advanced care scaling, and imaging• Operated with executive mandate and high autonomy, coordinating cross-functional teams across clinical, engineering, marketing, revenue cycle, and external partners• Scaled advanced care by restructuring market-based activities into a centralized command center, allowing the pilot market to increase admissions 44%• Oversaw advanced care EMR replacement, simplifying patient charting, reducing provider and nursing documentation, adding order efficiencies, and improving patient safety• Delivered $2.3M in annual savings by integrating conversational AI technology with internal proprietary platforms, cutting call times by 5–7 minutes• Spearheaded enterprise-wide insurance initiative to resolve incorrect patient insurance selection and collection challenges to ensure proper benefits coverage, minimizing bad debt and improving cash flows
EDUCATION
The University of Toledo
Master of Business Administration - MBA, Business Administration
The University of Toledo
Bachelor of Science - BS, Computer Science and Engineering
SKILLS
ABOUT BENJAMIN BRIGGLE
Product, Portfolio, Transformation, and Customer Success leader with 20+ years of experience leading large-scale healthcare and health-tech initiatives across product development, enterprise transformation and regulated software environments.Known for making the seemingly impossible possible, with a proven record of delivering measurable business and clinical outcomes by scaling care models, modernizing platforms, improving cash flow, and leading cross-functional teams through complex, high-stakes change. Trusted partner to executives, clinicians, engineers, and customers in compliance-driven organizations.Open to opportunities that expand my leadership scope and organizational impact, where I can build on proven expertise including deep knowledge of healthcare and health-tech, to drive product strategy, enterprise transformation, and measurable outcomes.
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