Benedict Thompson

Bdm - Conversational Ai and Cpaas Specialist @Soprano Design

Norwich, GB

Driving growth and innovation in the Conversational AI and CPaaS space, with a particular focus on the public sector and enterprise markets.Client Success & Partnerships: Developed strategic relationships with key clients, including BAE, NHS, Edyn, and Wagamama, delivering tailored solutions that address complex business challenges.Public Sector Expertise: Led successful collaborations with Breckland District Council and North Norfolk District Council, providing innovative solutions to enhance efficiency and service delivery.Event Representation: Represented the company at high-profile industry events, such as the Local Government Forum, engaging with senior decision-makers to tackle sector-specific challenges.Revenue Growth & Strategy: Spearheaded sales campaigns, optimized public sector tender processes, and leveraged data-driven strategies to exceed revenue targets and expand market presence.Relationship Building: Regularly visited clients and prospects to foster meaningful partnerships, understand unique needs, and provide impactful, customized solutions.Team Leadership: Mentored and collaborated with a dynamic sales team, promoting a culture of excellence across enterprise, mid-market, and public sector verticals.By combining industry expertise with a client-focused approach, I have consistently driven value, optimized operational performance, and established long-term partnerships that position the company as a trusted leader in the Conversational AI and CPaaS markets.

Brunel University of London

Bsc Hons