Ben Williams
Global Head Digital Workplace @Fujitsu
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WORK HISTORY
Global Head Digital Workplace @Fujitsu
Fujitsu is undergoing a major digital transformation, guided by the OneFujitsu vision laid out by our President. As part of this initiative the Global Workplace domain was created to drive fundamental transformation across our Product Engineering, Digital Workplace, and Service Desk functions.As Global Head of Digital Workplace at Fujitsu, I am responsible for creation of Fujitsu vision for Digital Workplace. Within this role I led the strategic transformation of workplace services for employees across 40+ countries. I developed and executed a global digital workplace strategy leveraging Microsoft 365, Azure, AWS, and AI technologies. My responsibilities included managing a 200+ strong global team, aligning executive leadership on vision and funding, and delivering significant cost savings (£5–6M annually) through standardization and modernization.Key achievements include implementing robust security controls (NIST2, CIS, GDPR, etc.), enhancing customer experience through AI-driven support solutions, consolidating global service desks, and migrating critical services to the cloud. I also drove operational efficiency through offshoring, automation, and continuous service improvement initiatives.I am deeply committed to Fujitsu’s mission to become a purpose-driven, sustainable enterprise, and I take pride in contributing to that journey through impactful technology leadership.Leadership | Agile | Scrum | Strategic | Analytical | Design Thinking | Ideation | Growth | Customer | Cloud | Transformation | Digital Workplace | Innovative | Product | Engineering (On-Site)| Service Desk
EDUCATION
Charles Sturt University
Master of Business Administration, Strategic Management
University of Newcastle
Information Science/Business, Management, Information Systems, Computer Science
SKILLS
ABOUT BEN WILLIAMS
IT Director with over 20 years of experience delivering successful business outcomes and goals for Companies across the globe. Strong experience assisting Customers with their Transformation Journeys by designing, implementing technology solutions and services.I believe in technology and its ability to change the way we conduct business for the benefit of society as a whole. To this end, I place tremendous value on- Developing meaningful relationships with Customers, partners and colleagues- Listening to Customer needs and challenges- Leadership by being a catalyst for change- Developing a culture of trust, teamwork and creativity- Create solutions which promote sustainability and user experience.Specialties: Product Development, Transformation, Innovation, Agile Delivery, Human-centred design, Architecture and Customer value delivery
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