Ben Waugh
Managing Director - Manufacturing @Key Group
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WORK HISTORY
Managing Director - Manufacturing @Key Group
Preston, GB
Managing Director with end to end accountability and responsibility for More2life and Standard Life Home Finance
EDUCATION
University of the West of England
Financial Services, Business Studies, Financial planning, Investments
SKILLS
ABOUT BEN WAUGH
A highly motivated and versatile individual with a wide range of experience across change, operations, sales and customer experience. Proven track record of creating and leading strategy development, digitisation of key processes, innovation and business transformation. Programme experience includes initial strategy definition and approach, mobilisation, design, build, implementation and adoption. Scope has included major Bank processes such as SME and Corporate lending, collections, consumer lending, mortgages and foreign exchange. Budgets have ranged up to £20 Million and matrix teams of 150 colleagues. Outcomes have included Digital channel creation, NPS gains between 50-70 points, FTE efficiency, cost reduction and market leadership.Operational experience has included off-shoring, outsourcing, automation, lean, cultural transformation, voice and processing. FTE responsibility of circa FTE globally.Functional experience includes strategy, digital, distribution, change, operations, complaints, telephony, collections and customer experienceSector experience includes Mortgages, Consumer lending, SME and Corporate lending, Foreign Exchange, Collections and Financial Assistance
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