Ben Rendle

Eclo Service Manager London @RNIB

London, GB

As Service Manager at RNIB, I lead a dedicated team of Eye Clinic Liaison Officers (ECLOs) across major hospitals in North and East London. Together, we provide vital support to individuals experiencing sight loss, ensuring access to critical resources, emotional support, and practical guidance to help them navigate the challenges of visual impairment.My responsibilities include: • Team Leadership and Development: I manage and mentor our ECLOs, empowering them to deliver empathetic, informed support to patients and families. By fostering a collaborative and positive team culture, I help ensure our services are both effective and person-centered. • Service Coordination: I oversee the implementation of eye clinic support services across multiple sites, adapting our approach to meet the unique needs of each hospital and its community. This involves close collaboration with hospital staff, healthcare professionals, and external partners. • Quality and Impact Measurement: A crucial aspect of my role is evaluating our services to ensure high standards of care and continuous improvement. I analyze feedback and performance data to identify opportunities for enhancement and to advocate for patient-centered initiatives within the healthcare system. • Advocacy and Awareness: I work to raise awareness about the challenges of sight loss and the importance of support services in promoting patient well-being. Through strategic partnerships and community engagement, I aim to expand the reach of our support network across North and East London.This role aligns with my commitment to making a meaningful impact in the lives of those affected by sight loss, combining my management skills with a deep passion for accessible and compassionate healthcare services.

TDM Wyre Academy

Level 2 intermediate iCT Pro Professional - Merit

St Edmund Arrowsmith Catholic High School

GCSE

Royal National College for the Vlind

Media production, media Studies, Braille, assistive Technology, IT

The Open University

Bachelor of business management and leadership practice