Ben J Cook
Head of Global Business Operations @Fujitsu
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WORK HISTORY
Head of Global Business Operations @Fujitsu
London, GB
Leading a team of 10+ experts who operate across Global Delivery supporting a 25k workforce in all levels of VP level strategic support ensuring high levels of quality in all parts of Delivery. Focus across Northern and Western Europe and our Global Delivery Centres. Successfully delivering organisational change and optimisation at all levels from design to implementation - Recently led the Integration of Northern & Western Europe Delivery into the Global Delivery team. Owning Workforce Management and the Implementation of strategic improvements across the delivery organization Driving high quality processes and cross country engagement to deliver impacting business outcomes. Acting as the senior glue across VP stakeholders - connecting the organization with insightful data to make decisions on Establishing and implementing strong Sales engagement activities from assurance to resourcing bids and deals. Trusted adviser and implementer for the Executive team on a broad range business and behavioural topics.
EDUCATION
University of Leeds
BA, Management Studies
Nottingham High School
A-Level & GCSE, Biology / Economics / Geography / General Studies
ABOUT BEN J COOK
Extensive background leading large scale Business Operations activities across multiple accounts and business areas. Successfully delivering in Service Delivery front end environments alongside Internal business programs - from multi country transformation to focussed service line activity. Experience in working with multiple stakeholders across all levels of management, countries and business partners with a strong focus on becoming a trusted adviser to strategic business leads. • Service Delivery Management - Operations- Incident and Problem Management / CSI - Change Teams - Communications - Integrity Management• Behavioural and Strategic change & Transformation programmes• Large scale team Management• Workforce planning and optimization • ITIL foundation certificate green badge v3• ITIL CSI v3• Lean Six Sigma Green Belt• Lean Six Sigma Black Belt• Master Coach Practitioner Accreditation• Train the Trainer master coach• Presentation skills trainer• Time Management and Powerpoint specialist• Excel & Data Analysis and interpretation to advance levelSpecialities: Coaching, Management Soft Skills, Lean practice, Lean SIx Sigma project delivery, Service Delivery Management, Leading large teams, Strategy planning and implementation, Workforce Management
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