Belal Uddin

IT Service Desk Engineer @Air IT Group

London, GB

Managed incidents and requests within established service level agreements.•Assisted with support for server environment, firewalls, Azure, Active Directory, Google Workspace and Exchange.•Assisted with compromised user accounts.•Worked closely with 2nd and 3rd line engineers to resolve complicated issues.•Documented technical processes, best practices and solutions for use by other team members.•Created and maintained business systems and support documentation as required.•Liaised with 3rd party on clients behalf.•Client site visits when required.