Beidy Sy
IT Specialist @Geotab
Signup · Get unlimited contacts
WORK HISTORY
IT Specialist @Geotab
Toronto, ON, CA
Provide enterprise-level technical support for large-scale telematics and SaaS platforms serving commercial fleet customers.* Troubleshoot application, device, and connectivity issues by analyzing logs, API request/response behavior, and system diagnostics.* Investigate API-related issues, including authentication failures, permission errors, and data inconsistencies across integrated systems.* Utilize scripting and structured queries to validate data, reproduce issues, and support root-cause analysis.* Document findings and escalate complex incidents in alignment with structured support and incident management workflows.* Collaborate cross-functionally with engineering and operations teams to resolve technical issues and ensure platform reliability.
EDUCATION
Rowan College at Burlington County
Associate of Science - AS, Business Administration and Management, General
Lycée Castors
High School Diploma, Economics
Wilmington University
Master's degree, Information Systems Technology; Information Assurance Concentration(MS-IST)
Temple University
Intensive English Language Program
Seneca Polytechnic
Ontario Graduate Certificate, Business Information Technology
Wilmington University
Bachelor's degree, Computer Science
ABOUT BEIDY SY
Bilingual IT and cybersecurity professional with a 4.0 GPA from both Wilmington University (Master’s in Information Systems Technology – Information Assurance) and Seneca Polytechnic (Graduate Certificate in Business Information Technology). Recipient of the Wilmington Graduate Academic Award.Skilled in cybersecurity, data analysis, IT support, and cloud technologies, with hands-on experience supporting diverse technical environments. At Wilmington University, I provided academic support in math and computer skills, improving student outcomes through customized materials and targeted tutoring strategies. I am fluent in French and English, and highly adaptable to both team-based and independent environments.Passionate about delivering secure, scalable, and user-centered IT solutions, I am eager to continue growing my career in cybersecurity, technical support, and data-driven fields.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.