Becca Ferreira

Account Manager @Amazon Dsp

Nashville, TN, US
MOBILE NUMBERS
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WORK HISTORY

May 2024 — Present

Account Manager @Amazon Dsp

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Nashville, TN, US

Account Manager (Program Management & Onboarding SME)As an Account Manager specializing in program management, I lead strategic initiatives to optimize and scale onboarding processes across North America, Brazil, Mexico, and the UK. I serve as the onboarding Subject Matter Expert (SME), driving process revamps, audits, and best practices to ensure seamless client launches. • Process Optimization: Spearheading a full revamp of North America’s onboarding workflows to improve efficiency and client satisfaction. • Global Collaboration: Leading the worldwide acquisitions team to establish parity and redesign onboarding processes for Brazil and Mexico, while supporting UK onboarding workstreams. • Reporting & Analysis: Own and deliver flash reports, audit all onboarding processes prior to launch, and regularly present insights in Weekly Business Reviews (WBRs). • Strategic Leadership: Act as a key stakeholder and trusted advisor in shaping onboarding strategy at a global scale.

EDUCATION

2012 — 2015

Northwood University

Bachelor’s Degree, International Business/ economics

SKILLS

Customer ServiceLeadershipEvent PlanningData AnalysisPublic SpeakingCustomer Relationship Management (Crm)Social MediaCustomer SatisfactionTrainingTeamworkMicrosoft PowerpointRecruitingInterpersonal SkillsMicrosoft OfficeSalesMicrosoft WordTeam LeadershipAutomotiveBusiness DevelopmentRelationship BuildingData AnalasysGoogle AnalyticsOrganization SkillsMarketingPowerpointTableauData MiningRetailTeam BuildingManagementSocial NetworkingZohoTime ManagementSalesforce.comCrm DatabasesReynolds

ABOUT BECCA FERREIRA

Experienced Account Manager now specializing in Program Management. I lead strategic…

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Becca Ferreira — Account Manager at Amazon Dsp in Nashville, TN, US | Unifers