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Bec Carey
Aps 1 Service Delivery Officer (On-going) @Australian Taxation Office
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WORK HISTORY
Aps 1 Service Delivery Officer (On-going) @Australian Taxation Office
Albury, AU
RESPONSIBILITIESUndertake basic tasks and provide information to clients in line with procedures and policy guidelines, where the quality of work is monitoredRespond and action routine enquiries from clients and liaise with stakeholders in relation to administrative mattersInterrogate data systems, internally and externally to obtain the right outcomesConfirm client information and process correspondence and taxation forms via phone or through electronic interactionsMaintain relationships with clients to create and maintain a positive impression of the ATOProvide information to clients and accurately respond to straightforward/routine questions using pro-forma responses and agreed formatsProvide procedural assistance, resolve minor problems and escalate issues as required to resolve enquiriesProvide written and verbal advice, negotiate and assist clients on routine queries/issues in relation to their payment and lodgment obligationsACHIEVEMENTS:Provide day to day planning & operation for the team including workflow management & deployment of staff to meet strategic business goals, targets and Covid 19 Site Staff restrictionsApply expertise and technical knowledge of relevant policy, procedures, legislation and frameworks to resolve complex issues.Managed and improved the delivery of training and development programmes, produce training and procedure materialsDesigned, co-ordinated and managed training and development programmes based on the needs of the ATO and individuals Maintained efficiency, undertaking procedural, operational, and administrative activities, including research and analysis tasksProvided technical expertise that contributed to business unit outcomes and performed efficient administration tasks.
ABOUT BEC CAREY
Throughout my career in the private sector and public service, I have gained experience in organising and managing events over the past five years, specialising in community events and markets. As a Business Owner/Events Manager of Ultimate Events & Self-Made Market, I have demonstrated sound operational management skills and diverse experience in coordinating innovative and highly successful markets, events and fundraising. I have led and influenced the development and implementation of strategies and plans to attract, secure and nurture cultural, arts, entertainment, strategic and community events which bring significant economic and community benefits to communities in regional New South Wales and Victoria. Ultimate Events is an events company that creates opportunities for local businesses where communities can learn, connect and grow together. Our signature events are the Women’s Day Out, Self-Made Market and Pregnancy, Babies and Beyond. Self-Made Market is a place of connection, growth and showcasing local talent. Northeast Victoria is full of makers and this market brings them together, giving an opportunity to sell their creations directly to their customers.
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