Beauty Yadav

Process Developer @Genpact India Private Limited Delhi

Noida, IN

Proactively managed collections for assigned portfolio, effectively avoiding delinquent accounts and preparing reports on high-risk accounts with recommendations for resolution.• Successfully collected on past due invoices and resolved invalid deductions through various communication channels, including email and phone calls.• Sent reminders to customers and diligently followed up on open invoices, taking complete ownership of the portfolio and effectively highlighting issues and challenges through agreed escalation procedures.• Extracted detailed information from customer portals and other available sources to accurately capture invoice-level details.• Ensured all debits and credits on customer’s accounts receivable statements were resolved through payment or internal adjustments.• Escalated collection issues to senior level or management when necessary to facilitate the collection and resolution process.• Generated comprehensive reports on collection activities and accounts receivable status, consistently updating account records and collections efforts.

Delhi University

Bachelor's degree