Chris Chandler
Senior Implementation Manager @TELUS Health
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WORK HISTORY
Senior Implementation Manager @TELUS Health
Atlanta, GA, US
Led the creation and development of innovative and effective solutions for health exchange and corporate clients.Carried out the gathering of requirements for new implementations and change requests across my operations.Established, cultivated, and maintained close and lasting relationships and rapport with key clients and vendors.Navigated the coordination of deliverables across internal departments over the course of my operations.Operated with a strong focus on continuously designed and developing process enhancements to improve the core product offering.Orchestrated all elements of the training, coaching, and mentoring of staff in best practices for implementation.Served as lead consultant for onsite requirements gathering, design, implementation, installation, documentation, and client training.Conducted the evaluation and assessment of new tools and application components through employment of expertise.Provided supervision and leadership to the conversion team in developing, maintaining, improving, and executing data conversion processes to increase efficiency in operation.Organized, coordinated, and facilitated functional requirements workshops to gather information for financial and billing processes and data migrations.Drove the creation and development of SQL migration scripts to standardize data conversions and reduce subsequent legacy conversion timelines by 80%.Spearheaded the design and development of form data model and furnished training to an offshore team in Xpertdoc (new form generation tool), resulting in reduction of development time by 90%.Served in an integral role by improving and enhancing standard billing processes, resulting in decrease of error rate by 90% and a reduction in manual processing by 120 hours per month.
EDUCATION
Georgia State University - J. Mack Robinson College of Business
BBA, Actuarial Science
SKILLS
ABOUT CHRIS CHANDLER
I am a highly-skilled and accomplished professional who has spent 15+ yearsleading and executing complex projects.I have shown a track record of optimizing operational efficiency andlessening error rates in transaction processes. Passionate abouttransforming strategic vision into tangible results through flawlessexecution.I possess a keen ability to analyze complex business requirements, identifykey objectives, and translate them into actionable plans.I have been known for overseeing end-to-end implementation processes,increasing resources, formulating and implementing strategies, anddelivering results within budget constraints. Adept at leveraging technologyto drive process improvements and enhance operational efficiency.Some of my key expertise are:• Project Management• System Implementation• Process Improvement• Change Management• Risk Mitigation• Issues Resolution• Resource AllocationI pride myself on my exceptional communication skills and ability to fosterand maintain professional relationships with stakeholders and clients forlong-term partnerships. I excel at leading and coaching cross-functionalstaff for professional growth and development.I am always eager to network with fellow professionals, thought leaders, andlike-minded individuals. Let\'s connect and make a positive impact together!
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