Aaron Stevens
Senior Program Manager @TELUS Health
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WORK HISTORY
Senior Program Manager @TELUS Health
Coordinated the launch of Call Center AI (CCAI) Insights for our Canadian intake and call center counselors to help derive a deeper understanding of customer and agent interactions while providing recommendations for cost-saving initiatives- Expanding the CCAI Insights tool to all our remaining geographies (the US, the UK, and Australia) as well as other business units within TELUS Health based on the success of the initial launch- Collaborated with business leaders to define anecdotal hypotheses that could be tested with CCAI given the breadth of call data.
EDUCATION
Valparaiso University
Bachelor of Arts, Psychology
Adler University
Masters, Organizational psychology
ABOUT AARON STEVENS
Product and program leader in the mental health and wellness space, known for bringing calm, clarity, and connection to complex challenges. I build systems that work—both operationally and interpersonally. With over a decade of experience launching digital tools and optimizing processes for care delivery teams, I lead with empathy, drive outcomes through collaboration, and prioritize trust as the foundation for effective teams. Most recently, I helped launch TELUS Health’s case management system, improving operational efficiency while keeping people at the center of every solution.
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