Umang P.

Sr Business Analyst @TELUS

Identify product gaps and business needs, advanced interpretative skills were applied. Requirements were mapped to existing Application features to ascertain their technical and business fit in order to achieve the required results. Then, as needed, proposed setup adjustments, system upgrades, or extensive business and functional specifications were documented. • Following the SDLC, which is used for developing projects and workflows • Determine how needs are produced, monitored, and prioritised to optimise business value through moderated end-to-end delivery of business requirements utilising an agile and structured approach. • Supporting the creation and use of test environments ensures the greatest quality for updates, revisions, releases, and deployments. To run tests and check the results, develop test strategies, construct detailed test cases, and establish transactions. • During installation, give commercial teams any operational assistance they may need. • Develop and document processes: Final and preliminary processes to support the business program. • Analyze data, data definition documentation between new and old systems; Making up reporting requirements and, if necessary, documenting reporting and data procedures • Plan deployments and change management to ensure sufficient time for delivery and communication to change business processes, prepare affected employees, maintain facility documentation, and meet change control standards. • Long-term customer relationship management, being proactive in adding value to processes, services, and goods, and predicting and addressing underlying requirements. • Constant assistance and knowledge of products and systems, helping to identify issues and find solutions. • Coordinate with the appropriate technical teams and users to guarantee prompt resolution of ongoing processing issues. Uphold a high standard of service while having little impact on the business and our clients.