Bassem Rageab
Data & Ai Critical and Strategic Technical Account Manager @IBM
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WORK HISTORY
Data & Ai Critical and Strategic Technical Account Manager @IBM
Markham, ON, CA
Critical and Strategic Account management- Successfully aiding Fintech and Health businesses to migrate their projects and workloads to a hybrid cloud environment- De-escalating Data, Cloud and AI Clients, while owning coordination of major incidents andescalations- Improvement of Escalation management process- Customer focused account and escalation management- Identification of escalation trends and tackling root cause with problem management- Maintaining Executive and stakeholder information and alerting- Retaining multi million client partnership and relationships and retaining/securing Sales revenue- Achieved more than 500M$ customer retention in my first year with the team- Cloud Technical Advocate v3 Certified.
EDUCATION
Sheraton Heliopolis Schools
High School
Modern Academy Maadi
Bachelor of Engineering
SKILLS
ABOUT BASSEM RAGEAB
Technical Delivery and Escalation Leader with 13+ years of experience leading large-scale…
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