Basma Waheed
Service Desk Analyst L2 @Nando's UK & IRE
Signup · Get unlimited contacts
WORK HISTORY
Service Desk Analyst L2 @Nando's UK & IRE
London, GB
Managing SDWAN and,Meraki networks.• Managed authentication, access control, and Azure AD integration, automating user provisioning with PowerShell for enhanced security and efficiency.• Providing support with KDS system, laptop, POS devices used in stores• Prioritized and promptly responded to vast number of reported incidents and logs, continuously meetingKPI`s as per Company`s guidelines.• Implementing system updates and patches, enhancing overall system security.Resolving user issues (access,licenses,grouping etc)on OKTA, Workday.
EDUCATION
Sir Syed University of Engineering & Technology (SSUET)
Bachelor's degree, Computer Engineering
Hala International School , Jeddah, Saudi Arabia.
IGCSE O'Levels
Pakistan International School Jeddah - PISJ AZIZIA
F.sc
ABOUT BASMA WAHEED
Technical Support Engineer Specializes in application and system support. Committed to…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.