Ryan Hartman
Senior Technical Writer @commercetools
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WORK HISTORY
Senior Technical Writer @commercetools
Berlin, DE
Own end-to-end technical documentation for the Carts and Orders domain, translating high-scale e-commerce logic into clear, actionable developer guides and API references- Collaborating on a multi-agent AI pipeline that automates documentation drafting by synthesizing domain-specific context from Jira with codebase analysis via GitHub- Mentor other technical writers on API documentation best practices, focusing on RAML modeling, schema validation, and maintainable documentation-as-code workflows- Drive documentation quality by implementing automated validators and linting tools to ensure a consistent, high-standard developer experience across the platform- Partner with cross-functional engineering teams to document complex distributed systems, ensuring accuracy across API resources- Manage the documentation lifecycle within an Agile framework, aligning technical content releases with rapid product deployment cycles for Composable Commerce.
SKILLS
ABOUT RYAN HARTMAN
Technical Writer & Documentation Engineer based in Germany, bridging the gap between complex engineering and world-class developer experiences. With a background as both a Software Developer and Product Designer, I bring a multidisciplinary perspective to technical communication—allowing me to collaborate fluently with SMEs, deconstruct system architectures, and ship high-quality documentation at scale. Currently, I am focused on helping build automated multi-agent workflows to help our product teams produce documentation based on their own Jira tickets & developer PRs.
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